FAQ


Questions. We all have them, some of which may never be answered. Fortunately for You, we have a list of the most commonly asked ones about our site. Answers included (Right?)
 

What payment methods do You accept?

We currently accept: Visa, Maestro, Mastercard, American Express, Paypal, Google Pay and Apple Pay.

Our site is also encrypted, meaning that all of Your information, such as passwords, credit card details, personal information and address, is safe.

Do You have my product in stock?

If You were able to place an order for it then yes. We don't list items that are out of stock, so rest easy.

If, for whatever reason, there is no stock and You have placed an order, You will be notified and we can take it from there.

Help! I can't remove an item from my cart.

Simply press the minus (-) button on the item quantity. When it gets to zero it'll remove the item from Your cart. 

Do You offer trade discounts?

If You don't ask You don't get.

Should You have an enquiry about buying in bulk then please don't hesitate to email us directly before You place an order. We will be more than happy to work out a discount on bigger orders. You can find a Contact Us link at the bottom of this page (Or any of our pages for that matter.)

Can I arrange my own shipping?

Shipping can get complicated very quickly. To make things easier on the processing side, we do not offer the ability for our customers to arrange their own shipping.

How much will it cost to ship my item(s)?

If You're living in one of the glorious states of America, absolutely nothing. Shipping on all orders to the United States is completely free.

If You don't live in the USA then we, unfortunately, can't ship to You at all. 

I can't ship to my country?

We know. It hurts us too. We are small company and, as a result, We don't offer orders to anywhere other than the USA right now. We're working on it.

You can help us out by telling Your friends and helping us grow. As soon as it becomes viable for us to ship to Your country We will do so. 

I've paid. How can I see the status of my order?

We email every customer after every necessary step in the delivery process. You'll be notified after payment has been received, the order has been fulfilled and the order has been shipped. You'll also receive Your tracking number as soon as it's available.

Am I able to cancel my order?

Unfortunately, if Your order has already been placed with our supplier or manufacturer, no. Once You receive the item, You are welcome to apply for a refund or exchange.

For more information on returns, please see our Refund Policy at the bottom of this page. 

When do I get my money back?

Once You've emailed us regarding a refund and arranged to return the item (or items) we will wait for it to arrive at our facility. Upon arrival we will inspect the condition of the item(s) and we will notify You as to wether You are eligible for a refund or not.

If You are eligible then We will refund You and notify You via email after payment has been made.

If You aren't eligible then we will notify You too.

Just take a deep breath. Refunds aren't fun for either of us, but We will do everything in our power to make it as easy as possible.

Do You have a Refunds Policy?

Yup. Just scroll to the bottom of the page. If You're on mobile then You can access it from the menu bar.